New medicine questions?
We're here to help.
If we've dispensed a new long-term medicine for you,
and you have questions or concerns, our pharmacist
can advise on getting the best from it and follow-up
with you to address any questions you have.
Take your medication the right way
Almost half of medicines prescribed are not being adhered to properly.
Not taking your medications as prescribed can put you at risk of developing serious health complications.
We help you in following the proper use of your newly prescribed medication. We will provide you with all of the information and assistance you need for your new medication.
For better adherence, start here:
Register
Your hospital or GP can refer you, or you can register for the service online, through our app, or by calling us.
Access service
You will be offered a virtual or in-person consultation with our pharmacist to address your concerns and give you advice.
Get follow-ups
Your pharmacist will invite you to another consultation within three weeks after the first one to evaluate your adherence.
How our service helps you
Medication adherence
If you follow your medications as required by your prescriber, it will help you stay in control of your health.
Cost and time effective
By following the medical advice on your medication, you will cut down costs of missed doses and new medical consultations.
Professional & confidential
You will be advised by an expert privately and receive a personalised agreement on your medical adherence.
Ongoing support
You will get further assistance after agreeing on a plan to make sure you are getting the most out of our service.
Have you been recently prescribed a new medicine?
Are you eligible for this service?
- Acute coronary syndromes
- Asthma
- Atrial fibrillation
- Chronic obstructive pulmonary disease (COPD)
- Coronary heart disease
- Depression (only those ≥18 years of age)
- Diabetes (Type 2)
- Epilepsy
- Glaucoma
- Gout
- Heart failure
- Hypercholesterolaemia
- Hypertension
- Long term risks of venous thromboembolism/embolism
- Osteoporosis
- Parkinson’s disease
Information to ask for when getting new treatment
- What is the name of the new medicine?
- What is the medicine treating exactly?
- What are potential side effects?
- Will it contradict with your other prescriptions?
- When should you take it?
- How should you store it?
- What should you avoid consuming while using it?
We can answer all these concerns and more. Professional support is one click away,
Letchworth Pharmacy
ONLINE SHOP!
Shop our online pharmacy. Click & Collect or home delivery.
FAQs
This service is free as per the NHS.
The new medicine service is targeted at people using a medicine for the first time to treat a long-term health condition. However, we offer many other services that can help you adhere to current medications, like the Blister Pack service, Pharmacy Consultation service, and the All-Day Every-Day Prescriptions service. Check out our services
A typical meeting takes 10-15 mins.
We have a private consultation room. You can also choose a virtual meeting or phone call.
You can order your medicine online and get it ready for pick up or delivered right to your doorstep.
Want to know more?
